Network Management

Cisco Call Manager (CUCM) showing No Data Collected Yet

How to resolve an issue where the Cisco Call Manager (CUCM) is showing a No Data Collected Yet message.

First published date

10/19/2018 7:59 PM

Last published date

10/19/2018 7:59 PM

Overview

The Cisco Call Manager (CUCM) showing No Data Collected Yet.

Error in IpSlaM.Collector.Pollers.Jobs_*.log

ERROR:

ERROR SolarWinds.Orion.Pollers.Framework.PollerBase - CCM common data polling error:
SolarWinds.Orion.Pollers.Framework.SNMP.SnmpTableResponseException: Error 31040 - Error 31040 - Timeout

Product section

VoIP & Network Quality Manager

Cause

There is a known bug in Cisco firmware where it blocks consequent SNMP queries in case of more than 10 parallel SNMP queries (CISCO defect CSCtc85744).

Resolution

First, verify that SNMP, AXL & FTP credentials are correct. If so, run SNMP Walk of the device.

There are a couple things that you can try to resolve this issue:

Set a longer polling interval for polling the CUCM (default is 5 minutes). Set it to 2 hours or 6 hours.
Reset the CUCM to reset the SNMP agent to clear the issue.
Increase the SNMP Timeout (default 2500 ms). You can increase this to 10000 ms.

If these steps do not resolve the issue, open a TAC case with Cisco to investigate why the CUCM is not responding to SNMP requests.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.