Network Management

Changing the communication method to an Orion agent generates an error

This article addresses an Orion Web Console error that occurs when you modify the communication method with an agent and then connect to the agent. Error: IP address or hostname must be valid. Actual address: SERVER_HOSTNAME.

First published date

5/28/2019 8:05 PM

Last published date

5/28/2020 5:29 PM

Overview

When you are managing agent nodes in the Orion Web Console, there is an option to change how the Orion Platform communicates with the agent (server-initiated or agent-initiated). When you change this option and then connect to an agent, the following error message is displayed:

IP address or hostname must be valid. Actual address: SERVER_HOSTNAME

Product section

Orion Platform

Cause

The Orion server cannot resolve the IP address of the target's hostname where the agent was originally installed.

Resolution

Contact your DNS administrator to ensure that the Orion Platform server can resolve the IP address of the target's hostname using NSLOOKUP.

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