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Change the frequency that Web Help Desk checks emails

How to change the frequency that Web Help Desk checks incoming emails.

First published date

10/17/2018 8:28 PM

Last published date

10/17/2018 8:28 PM

Overview

This article describes how to change the frequency that WHD checks incoming emails.

Product section

Web Help Desk

Resolution

Apple and Linux 

  1. Stop Web Help Desk
  2. Navigate to the conf directory.
    Apple: Library/WebHelpDesk/conf
    Linux: /WebHelpDesk/conf
  3. Open the whd.conf file in a text editor.
  4. Enter the following parameter: 
    JAVA_OPTS="-DWHDDaemonInterval.EmailDaemon=n"

    Where n is the interval (in seconds) between checks for an incoming ticket email. 
    The default value is 60 seconds and the minimum value is 15 seconds.
  5. Save and close the file.
  6. Restart Web Help Desk. 

Microsoft Windows Server 

  1. Stop Web Help Desk.
    Right-click whd.stop and select Run as administrator. 
  2. Navigate to the following directory:
    <WebHelpDesk>/bin/wrapper/conf
  3. Open the wrapper_template.conf file in a text editor.
  4. Add the following line in the # Java Additional Parameters section, entering 18 as the next sequential number in the list, whichever is available. 
    wrapper.java.additional.18=-DWHDDaemonInterval.EmailDaemon=n

    Where n is the interval (in seconds) between checks for an incoming ticket email. 
    The default value is 60 seconds and the minimum value is 15 seconds.
  5. Save and close the file.
  6. Restart Web Help Desk.
    Right-click whd.start and select Run as administrator.