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Change the dashboard refresh intervals in Web Help Desk

How to change the dashboard refresh intervals in the WHD Administrator Console.

First published date

10/18/2018 7:05 PM

Last published date

5/12/2022 6:02 PM

Overview

This article explains how to change the dashboard refresh intervals in the Web Help Desk Administrator Console. 

Product section

Web Help Desk

Resolution

  1. Stop and start Web Help Desk . 
  2. Navigate to your Web Help Desk home directory.

    - Apple OS X: /Library/WebHelpDesk

    - Windows Server:  \Program Files\WebHelpDesk

    - Linux:  /usr/local/webhelpdesk

  3. Navigate to:

    \bin\webapps\helpdesk

  4. Open the following file in a text editor (such as Notepad):

    dashboard.js

  5. In the file, locate the following parameter:

    refreshInterval

  6. Change the refreshinterval value to:

    refreshInterval: (1000 * 60 * 5)

  7. Save and close the file.
  8. Navigate to:

    WEB-INF\Helpdesk.woa\Contents\

  9. Open the following files in a text editor (such as Notepad):

    \Resources\helpdesk\dashboard.js

    \WebServerResources\helpdesk\dashboard.js

  10. Repeat step 5 through step 6 on each file.
  11. Save and close the files.
  12. Stop and start Web Help Desk .

    Do not restart Web Help Desk by executing services.msc.