Security Compliance

SolarWinds Update Catalog was successfully downloaded, the catalog could not be read

Third party update sync fails with error (SolarWinds Update Catalog) was successfully downloaded, the catalog could not be read.

First published date

11/1/2022 10:00 AM

Last published date

2/5/2023 3:06 AM

Overview

Some customers reported their third party catalog update sync fails with following error

Solarwinds Update Catalog sync fails
Errormessage:
Although the catalog (SolarWinds Update Catalog) was successfully downloaded, the catalog could not be read. Reason: The file exists. Stack Trace: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.Path.InternalGetTempFileName(Boolean checkHost) at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage.Verify()

Error on web console

Product section

Patch Manager

Cause

Unknown

Resolution

1. Clear C:\Windows\Temp folder or %AppData%\Local\Temp\ewtmp-*
2. Try to run the Synchronize again or Importing the Catalog

If that does not help, you may have to follow the steps in Catalogs synchronize successfully but new packages are not added

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