Network Management

Cannot modify maps or map objects after the server is rebooted or you do not save

You cannot edit a map or map object if you do not save or the computer reboots before you can save. The resolution method involves running the Active Diagnostics version that is installed with Orion Platform 2017.3 or later.

First published date

10/22/2018 2:36 PM

Last published date

9/5/2023 2:40 PM

Overview

If you edit a map or map objects and the computer or server reboots before the changes are saved, or if you have it open for editing for a long period of time and do not save your changes, the map or map objects cannot be edited later.

Product section

Orion Platform

Cause

The database locks the maps or map objects during editing and does not release them until they are saved. If you navigate away or the computer restarts while you are editing, the map and map objects are locked and you cannot reopen them to edit or save.

Resolution

  1. Log on to your Orion server as an administrator.
  2. Run Active Diagnostics, located by default in C:\Program Files (x86)\SolarWinds\Orion\ActiveDiagnostics in environments running 2020.2.6 and older, C:\Program Files\SolarWinds\Orion\ActiveDiagnostics in environments running 2022.3 and newer.
  3. Select Run individual tests.
  4. Expand Network Atlas.
  5. Run the Locked maps check.
  6. Open SQL Management Studio and run the suggested query.

You can now edit your maps.