Network Management

Cannot login to SolarWinds Platform Web Console using AD account

Getting Login failure. User name and/or password incorrect when you login to the web console. Failed to retrieve LdapIdentity for user DOMAIN\USERNAME

First published date

1/30/2020 8:50 PM

Last published date

6/6/2026 5:18 PM

Overview

Users which are a member of an AD group can't log in to the SolarWinds Platform Web Console.

Log file location to check:

OrionWeb.log (C:\ProgramData\SolarWinds\Log\Orion)

ERROR SolarWinds.Orion.Web.OrionMixedModeAuth - (null) Failed to retrieve LdapIdentity for user DOMAIN\USERNAME
ERROR SolarWinds.Orion.Web.AuthorizationManager - (null) User NT AUTHORITY\IUSR does not belong to a valid group.
ERROR SolarWinds.Orion.Web.AuthorizationManager - (null) User DOMAIN\USERNAME does not belong to a valid group.

For the SolarWinds Platform account failed login, check the OrionWeb.log (C:\ProgramData\SolarWinds\Logs\Orion). Warning messages look something like this:

WARN SolarWinds.Orion.Web.DAL.MembershipAccountDAL - (null) Unable to load settings for user "ORION_WEB_ACCOUNT"

Product section

Network Performance Monitor

Cause

LDAP is turned on.
- You only have to configure advanced LDAP authentication if the SolarWinds Platform server is not A member of the domain of the individual/group users who can access the SolarWinds Platform Web Console. If the SolarWinds Platform server is a member of the same domain as with the users, there's no need to turn on LDAP.
Group AccountSID is NULL.

Resolution

This usually happens when LDAP authentication is enabled, the SolarWinds Platform server is part of the domain.

Log in to the SolarWinds Platform Web Console using a local SolarWinds Platform account.
Click Settings > All Settings > under the User Accounts section click Advanced AD Settings.
Switch Authenticate Active Directory Users via LDAP to OFF then click SAVE.

If users can't still access the SolarWinds Platform Web Conosle, delete then re-add the group account from Settings > All Settings > Manage accounts > Group Account tab.

Additional Trouble Shooting:

Verify if the username used has special characters or Space.
Advised to remove special character or space on the User name
Test to login.

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