Network Management

Cannot find Performance Analysis (PerfStack) in the menu

The Performance Analysis link does not appear in the menu bar after upgrading. This occurs when you have customized your menu bars.

First published date

10/15/2018 2:26 PM

Last published date

3/17/2020 8:13 AM

Overview

When you open the Orion Web Console and click My Dashboards > Network > Performance Analysis is missing

Product section

Network Performance Monitor

Resolution

  1. Log in to the Orion Web Console as an administrator.
  2. Click Settings > All Settings > User Accounts > Edit and record what you choose for the HomeTab Menu bar.  
  3. Click My Dashboards > Configure, and add Performance Analysis to the menu bar you used in HomeTab Menu bar.

If the steps did no help perform the next step below:

 

Restart SWIS 

  1. Restart the SolarWinds Information Service v3 on the Main Poller and any Additional Web Server.
  2. After several minutes, log in to the Orion Web Console.
  3. Click My Dashboards > Home > Environment.
  4. Verify that the AppStack information displays properly for all web servers. 
    If the Appstack information does not display properly, go to the next section.

Restart the SolarWinds Cortex Service 

  1. Log in to the Main Poller.
  2. Restart the SolarWinds Cortex Service.
  3. Open a web browser.
  4. Open localhost:17798. This is the UI for Cortex.
  5. Enter a username and password.
    The default is Admin and no password.
  6. Wait for all Cortex subsystems and custom plug-ins to start. Failed to start should be 0, as shown below.
  7. Go to Restart SWIS and repeat the procedure.