Tools

Cannot connect to the DameWare Central Server due to a SOAP parsing error

DameWare Remote Support and DameWare Mini Remote Control throw a SOAP parsing error when the Central Server version does not match. The resolution is to upgrade the DameWare software so that all versions match.

First published date

10/7/2018 12:57 AM

Last published date

11/18/2019 11:44 PM

Overview

The following error appears when connecting to the DameWare Central Server:

SOAP parsing error occurred. It might be due to the incompatible versions of the Server and Console.

To view the version of Dameware Central Server.

  1. Open the Dameware Administration Console.
  2. Click the About icon.
To view the version of Dameware Mini Remote Control (MRC) or Remote Support (RS).
  1. Open MRC or RS.
  2. Click Help.
  3. Select about Dameware MRC or RS.

Product section

Dameware Remote Support & Mini Remote Control

Cause

  • The DRS and MRC application version numbers should match the Central Server version number. When the version numbers are out of sync, the error message is received.
  • Incorrect port configuration in the connection advance settings, should be port 6133

Resolution

  • Make sure that Dameware Central Server and the client such as Remote Support and Mini Remote control has the same version
  • Make sure that it is connecting to the correct port 6133.