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Cannot add additional or upgrade the license number of seats of Dameware Central Server

This article describes a situation where a user cannot add or upgrade the number of seats in the Dameware license.

First published date

3/18/2022 12:53 AM

Last published date

3/18/2022 12:53 AM

Overview

In some situation, the Dameware administrator needs to add the additional number of seats so they can add more technician in the Dameware Central Server. When activating the additional license, it is always failing so it won't add the additional license seats.

Product section

Dameware Remote Support & Mini Remote Control

Cause

  • A new license key is generated and it is different from the previously activated license key
  • Incorrect license key is used when activating

Resolution

  1. Check the number of seats assigned to the license key if it's the same key or not.
  2. If it's the same key and the number of seats is matched to the customer expectation, deactivate the current license on the central server and reactivate it.
  3. To deactivate, perform the procedure in this documentation, Deactivate Dameware seat-based licenses.
  4. Perform Activate a Dameware license and if it's successful then you are done.
  5. If it's a different license key, launch the SolarWinds License Manager, install it if's not installed yet.
  6. In the License Manager, click Activate on the right-hand side of the Dameware subscription, see details below
    • Dameware Mini Remote Control Centralized - Evaluation (this is for DMRCC)
    • Dameware Remote Support Centralized - Evaluation (this is for DRSC)
  7. Just follow the activation wizard.