Network Management

Cannot add WMI node in Orion platform - Test failed

Issue when trying to add a WMI based node, test fails as the credentials supplied do not have the required access. Test failed when adding a new node. New node in Orion not working. Cannot add a new node.

First published date

10/16/2018 4:39 PM

Last published date

11/19/2024 3:57 PM

Overview

You are trying to add a Windows machine using WMI + ICMP polling method. When you click on Test Credentials you receive a Test Failed error message.

2022-01-13_2-28-19.png

You are sure that you are using the correct username and password when you test the connection using wbemtest.exe, it is successful.

Product section

Orion Platform

Cause

  • Ensure that the user has entered the credentials correctly (i.e. domain/username) and WMI connectivity is open to the device.
  • Reverse DNS for the target node is not working as expected from Orion Server(or poller it is being added to).

Resolution

Resolution 1:

Test WMI connectivity outside of SolarWinds
  1. RDP to the polling engine that this was intended to be added for (usually the main polling engine).
  2. Click Start menu > type: wbemtest
  3. Open the utility.
  4. Click Connect...
  5. Enter the information
  • Within namespace, type: \\IP\root\cimv2  -  where IP is the actual IP that is failing in the Orion Web Console.
  • Within the Username, type in this format: domain\username
  • Enter the password as normal
  • Leave Authority blank.
  1. Click Connect
  2. Click Query
  3. Run the following 3 queries separately and let me know if you receive an error:
  • -- Scripts are not supported under any SolarWinds support program or service.
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SELECT * FROM Win32_Service 
SELECT * FROM Win32_Process 
SELECT * FROM Win32_PerfRawData_PerfProc_Process
If you receive an error at any point during these steps, you must consult with your system administration team or Microsoft Support. Wbemtest is a Windows utility that demonstrates WMI connectivity to other machines, it is a trustworthy tool that supports whether a node can be added into Orion.


 

Resolution 2:

SolarWinds performs a reverse DNS lookup on the target node before processing WMI queries. During the process, an erroneous interface might be preventing the registration of A record and associated PTR records. Ensure DNS resolution (Forward and Reverse) is working for the node in question.


Other likely causes for WMI communication problems include Port/Firewall restrictions on WMI/RPC ports.