Applications Systems

CPU does not support long mode. Use a 32bit distribution

The following error appears when the appliance is started: Your CPU does not support longmode. Use a 32bit distribution.

First published date

10/12/2018 9:27 PM

Last published date

3/22/2019 5:39 PM

Overview

The following error appears when the appliance is started:

Your CPU does not support longmode. Use a 32bit distribution.

Product section

Virtualization Manager

Cause

This occurs when the appliance is installed on a host machine that contains a processor that does not support AMD-V or Intel VT-x hardware virtualization, or does not have hardware virtualization enabled in the BIOS.

You cannot start the appliance until you take corrective action to enable hardware virtualization on the host machine.

Resolution

Use a host machine that is compatible with ESX 3.5 or later.
Intel-based motherboards may have the hardware virtualization turned off by default. Enable this option in the host BIOS. Refer to Enabling Intel VT and AMD-V virtualization hardware extensions in BIOS (© 2017 Red Hat, available at https://getfedora.org/ , obtained on October 12, 2018).
Note: If you are unable to find the option in your host machine BIOS, consult your system vendor.

For more information, see Hardware and firmware requirements for 64-bit Guest Operating Systems, VMware, Inc. (© 2019 VMware, Inc., available at http://www.vmware.com/, obtained on January 15, 2019)

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.