Applications Systems

Bypass certificate errors during DPA offline deactivation

This article overviews what to do if you experience issues with deactivating a DPA license, even when performing an offline deactivation.

First published date

5/31/2019 11:21 PM

Last published date

5/31/2019 11:21 PM

Overview

When you deactivate a DPA license, the procedure fails, even when you deactivate offline. 

Product section

Database Performance Analyzer

Cause

Even though the server may be able to connect to the licensing server, the inability to read the certificates in the DPA trust store prevents deactivation from completing. 

Resolution

  1. Navigate to the License Manager Page located at: 
    http://HOST:8123/iwc/licenseManager.iwc
  2. Locate the license key you want to deactivate.
  3. Copy the license key string.
  4. Replace the key below with the license key above in the following line: /iwc/licenseManager.iwc?action=offline_deactivate&key=1111-2222-3333-4444-5555-6666-7777-8888
  5. Append the above URL to the URL in Step 1.
    For example: 
    http://host:8123/iwc/licenseManager.iwc?action=offline_deactivate&key=1111-2222-3333-4444-5555-6666-7777-8888

    The resulting page should display success|99 at the top left of the page.

  6. In your Web browser, click Back.
  7. Download the deactivation receipt.
  8. Continue with the offline deactivation steps in the Customer Portal.

    Your licenses should now be deactivated.