Tools

Bulk Action (Add/Delete) for Parts in WHD

This article describes how to add/delete multiple PARTS in WebHelpDesk.

First published date

7/20/2023 6:59 AM

Last published date

7/20/2023 7:21 AM

Overview

In the WHD interface, it can be seen that there is no button to Add/Delete Parts in bulk WebHelpdDesk, just like how it is in Asset, Tickets, and Clients. Below is the workaround you can use to modify multiple Parts in WHD.

Product section

Web Help Desk

Cause

Resolution

***Before making any changes, make sure to make a snapshot of your WHD server and a backup of your WHD Database***

Use the export the Parts to TSV or Excel and Download the Parts template
Copy and paste the contents to the template and set the Delete column to Y and then import it via the data import feature
- This will set the parts marked as deleted in the database.
- In the database, the table is called "part".
Import the new list of Parts.

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