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Blank screen results in Windows lock on remote end with DRE

What to do if you are attempting to use the Blank Screen option during a DRE session and it locks the remote Windows device.

First published date

4/9/2019 8:16 PM

Last published date

4/9/2019 8:16 PM

Overview

In DRE, attempting to use the Blank Screen option during a DRE session locks the remote Windows device.

Product section

Dameware Remote Everywhere

Resolution

This is caused by the remote device's Sign-In settings requiring a Windows Sign-In when waking from sleep (which is triggered by the attempt at sleeping the display with the blank screen option).
A change on the remote device's windows settings will be required:
1. Open the Settings option (this option will usually be located in the Start menu/screen - you can also search for Settings or Users to skip step 2).
2. Select Users (or Accounts if Windows 10).
3. Select Change (or Sign-in Options if Windows 10).
4. Set Require Sign-In to Never (as opposed to When PC wakes up from Sleep).

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