Network Management

Benefits of acknowledging Orion alerts in the Orion Web Alerting engine

This article explains the benefit of acknowledging alerts generated by the SolarWinds Orion Web Alerting engine.

First published date

10/30/2018 2:19 PM

Last published date

5/31/2019 6:29 PM

Overview

This article explains the benefits of acknowledging alerts in the SolarWinds Orion Web Alerting engine.

Product section

Orion Platform

Cause

Resolution

Acknowledging alerts requires a physical user intervention. Auto-acknowledgement is possible only with third-party configuration, and is unsupported by SolarWinds. (Workarounds are possible.)

When an alert is triggered and becomes active, you can then acknowledge it. After an alert is acknowledged, alert actions in higher escalation levels are stopped. The time it was acknowledged and the account that acknowledged it are recorded. You can also add notes that other users can read.

Depending on your organization, alert acknowledgements can provide an audit trail and prevent multiple people from working on the same issue. Auto-acknowledgement is not a recommended procedure in most environments. If alerts are automatically acknowledged, it can be unclear whether a problem has been addressed.

For more information, see the following:

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.