Tools

Attended Support (Applet) on Windows for Dameware Remote Everywhere

Steps for generating an Applet and starting attended remote support sessions for Dameware Remote Everywhere

First published date

4/9/2019 4:19 PM

Last published date

4/9/2019 4:19 PM

Overview

  • How to generate an Applet
  • How to start attended remote support sessions

Product section

Dameware Remote Everywhere

Resolution

  • Using the PIN Code and Support Portal:
    1. Login to your Dameware Remote Everywhere Console application;
    2. Press Start New Session;
    3. Copy the generated PIN Code;
    4. Direct your client to the Support Portal;
    5. They'll need to input your previously generated PIN Code;
    6. They should now be able to press the DOWNLOAD button;
    7. Once downloaded, they'll need to execute the Applet to send a support request;
    8. Accept the incoming Support Request in your Dameware Remote Everywhere Console Application.
  • Using the direct download link (Windows only):
    1. Login to your Admin Area;
    2. Navigate to Profile > Integration;
    3. Select the 4.Exclusive Link tab;
    4. Provide the Applet Direct Download link to your client;
    5. Once downloaded, they'll need to execute the Applet to send a support request;
    6. Accept the incoming Support Request in your Dameware Remote Everywhere Console Application.