Tools

Login to the Dameware Remote Everywhere (DRE) Admin area shows Error "This account is currently locked out"

Resolve issue with error "This account is currently locked out. Please contact your administrator."

First published date

6/7/2019 8:36 PM

Last published date

9/28/2021 5:02 PM

Overview

The technician is trying to log in to the Dameware Remote Everywhere (DRE) Admin area and then getting the error below.

Error: "This account is currently locked out. Please contact your administrator.

Product section

Dameware Remote Everywhere

Resolution

This error is related to our SolarWinds SSO login feature, in particular, that there were too many failed attempts to enter the correct username and password - locking the account's login for 30 minutes.
This is a security requirement for the SolarWinds SSO login, you should be able to re-attempt to login within 30 minutes.
If, after 30 minutes you are still unable to login, please contact Support.

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