Applications Systems

Asset Inventory fails to poll in SAM

Asset Inventory last polled date in the past. Stale data in asset inventory. Asset Inventory not updating.

First published date

10/12/2021 6:42 PM

Last published date

12/23/2025 5:23 PM

Overview

Be aware that this log does not update. Do not use that as a source of information on the current status.
C:\ProgramData\SolarWinds\Collector\Logs\SolarWinds.Node.AssetInventory.WMI.log

Check the database for last polled data.

SELECT * FROM [AssetInventory_Polling]

Product section

Server Application Monitor

Resolution

If the node is polled through WMI then you will want to check the column value 'PollingDescriptionName' to ensure that it is set to WindowsServerWMI in the database table AssetInventory_Polling. If it is SNMP, then: ServerSNMP.

If it is the incorrect one or the polling methods are mismatched, first ensure that the node is set to the desired polling method, then List Resources on the node, uncheck Asset Inventory, submit, list resources once more and enable Asset Inventory. Finally, submit your changes and go back to node details - Asset Inventory. Hit poll node for Asset Inventory and wait for data.

Note: Asset Inventory polls on its own only once per day (by default).

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