Applications Systems

Array and disk sensors are not polled from DELL and HP servers using the WMI polling method

This article explains why monitoring hardware health for Disk and Array on DELL or HP server using Agent or WMI polling doesn't work.

First published date

10/16/2018 5:07 PM

Last published date

4/26/2022 1:08 AM

Overview

Dell and HP servers cannot be monitored for specific hardware health metrics using WMI polling within SAM. Agent polling also does not work because it utilizes local WMI queries for polling.

Product section

Server Application Monitor

Cause

Dell and HP does not make array and hard disk health information from WMI managed node.

Resolution

You must utilize SNMP polling to capture the disk and array hardware health information when polling HP or Dell server.

How to change polling from agent or WMI to SNMP

Go to Edit Properties for the node.
Select SNMP polling method.
Enter community string information.
Submit the changes to save.

Note: This is due to Dell and HP being limited to providing hardware health via WMI. See the SAM Admin Guide for more information.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.