Applications Systems

Applications are not working on Agent Managed Nodes

If you are monitoring a node via an agent due to Firewall restrictions or other reasons, and find yourself unable to monitor applications on those nodes, then you may be experiencing the following: The application is set to "Agentless" polling instead of utilizing the agent If you switch this application monitor to use "Agent", then it will try and utilize the agent on the parent node to obtain this information.

First published date

10/16/2018 4:59 PM

Last published date

4/22/2025 6:34 PM

Overview

If you are monitoring a node via an agent due to Firewall restrictions or other reasons, and find yourself unable to monitor applications on those nodes, then you may be experiencing the following:

  • The application is set to "Agentless" polling instead of utilizing the agent
  • If you switch this application monitor to use "Agent", then it will try and utilize the agent on the parent node to obtain this information.

Product section

Server Application Monitor

Resolution

  1. Navigate to the application monitor that is having issues.
  2. Click Edit Application Monitor.
  3. Expand the + Advanced' section.
  4. Under Preferred Polling Method, make sure that this is set to "Agent" instead of "Agentless."