Applications Systems

Appinsight for Exchange fails with "The WSMan service could not launch a host process to process the given request".

This details a solution to an issue where AppInsight for Exchange fails with the error: The WSMan service could not launch a host process to process the given request. This can occur as a polling error, and error during test connection

First published date

10/15/2018 8:14 PM

Last published date

6/25/2020 9:47 PM

Overview

When performing a connection test from the Appinsight for Exchange application, the following error is returned:


WinRM testing failed with the following error: Connecting to the remote server failed with the following error message: The WSMan service could not launch a host process to process the given request.  Make sure the WSMan provider host server and proxy are properly registered.
 

Product section

Server Application Monitor

Cause

This issue can occur if the profile for the Windows account used by the Appinsight for IIS Application has become corrupted.

Resolution

To fix this, simply delete the User Profile and recreate it. Here's how:
 

  1. On the target system, open the Control Panel.
  2. Double-click "System".
  3. Click "Advanced System Settings".
  4. On the "Advanced" tab, click the "Settings" button in the "User Profiles" section.
  5. Select the Profile for the User Account in question and click "Delete".
  6. Log out of this system and log back in as that account to recreate the profile.