Network Management

EOC error message: An item with the same key was added

This article details how to resolve the following the EOC error: An item with the same key was added

First published date

10/16/2018 7:55 PM

Last published date

1/29/2020 6:23 PM

Overview

In EOC, when a administrative user attempts to edit group accounts or view limitations in EOC, the following error is received: 
An item with the same key was added.


 

Product section

Enterprise Operations Console

Cause

This error is likely caused by the corruption of active directory groups and by limitations in the database.

Resolution

Delete and add back the active directory account groups in EOC

  1. Log in to the Orion web console using an administrator account.
  2. Under Settings, click All Settings. Under User Accounts, click Manage Accounts.
  3. Switch to the Windows Groups tab.
  4. Select the AD groups in the Windows tab and click Delete. This permanently removes all selected group accounts.
  5. After removal of group account, click Add New Group Account. 
  6. Follow the on-screen prompts to add the group account back to the Orion web console and EOC.
For more information on adding Active Directory accounts, see Create users in the Orion Platform.