Tools

Returning errors "An Invalid response to your request was sent" or "An error occured while trying to log you in" in DRE

Learn how to resolve errors "An Invalid response to your request was sent" and "An error occured while trying to log you in"

First published date

6/6/2019 10:16 PM

Last published date

4/19/2022 8:42 PM

Overview

Unable to log in to the Dameware Remote Everywhere console on a specific computer while able to log in on any other computer in the same network;
Returning Error: "An Invalid response to your request was sent. Please try again in a few moments or contact us if the problem persists"
Returning Error: "An error occurred while trying to log you in. Please try again. If the problem persists please contact us. Thank you!"

Product section

Dameware Remote Everywhere

Cause

Broken MSXML
Account not completely registered in the SSO

Resolution

Repair/Re-install MSXML or download the latest (MSXML 4.0 Service Pack 3 © 2022 Microsoft, available at https://www.microsoft.com/en-us/download/details.aspx?id=36292, obtained on <April 19th, 2022)
- Reboot the computer
If the issue still persists, uninstall the current DRE console and install it again using the latest that can be downloaded from Web the Admin Area
Make sure that the user account completely registered, resend the SSO invite then complete the registration

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.