Network Management

"An Error has occurred" when accessing SAML Configuration page

User encountered an error when accessing the SAML Configuration page. SolarWinds Platform Web Console External URL field under User Account > SAML Configuration can not be filled out.

First published date

3/25/2020 2:59 AM

Last published date

3/18/2025 11:24 PM

Overview

Navigating to the SAML settings page in the SolarWinds Platform Web Console displays an error:
image.png

When trying to input/edit the External link in the Add/Edit Identity Provider, the whole line disappears.

image.png

 

Product section

Orion Platform

Cause

  • Duplicate primary website entry in website table.
  • .NET Cache issues

Resolution

  1. Connect to your SolarWinds Platform Server.
  2. Go to Start > All Program > SolarWinds Orion > Database Manager.
  3. Select Add Orion server and expand the SQL Server and Database.
  4. Right-click the database and select New query. A query window appears on the right.
  5. Paste the SQL Query below then click on Execute Query:
-- Scripts are not supported under any SolarWinds support program or service.
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further
-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
-- out of the use or performance of the scripts and documentation stays with you.
-- In no event shall SolarWinds or anyone else involved in the creation,
-- production, or delivery of the scripts be liable for any damages whatsoever
-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.

Delete FROM [dbo].[Websites] where WebsiteID=XX


NOTE: Replace the XX with the duplicate WebsiteID.

  1. Restart the SolarWinds Platform services for changes to take effect. This can be done with the SolarWinds Platform Service Manager in the SolarWinds Platform folder of the Start menu.
  2. If the issue still exists, run Configuration Wizard to rebuild the SolarWinds website.