Observability

"An Error has occurred. Error: A query to the SolarWinds information service failed. Click here for details...."error message while trying to access the Database details page in the SolarWinds Platform

This article helps when the database details page is not accessible and fails with the error: "An Error has occurred. Error: A query to the SolarWinds information service failed. Click here for details..."

First published date

3/3/2026 5:05 PM

Last published date

3/3/2026 5:05 PM

Overview

This article helps to resolve the issue when users try to access the database details page and it fails with the error:

"An Error has occurred. Error: A query to the SolarWinds information service failed. Click here for details…"

Product section

Hybrid Cloud Observability

Cause

From the logs, we observe that "The user does not have permission to perform this action."

This indicates that the user account using to access the Database details page in the web console has been limited.

The error is coming from SQL Server, not from your SolarWinds web console user permissions. The SQL login that SolarWinds uses to connect to the database does not have the required "VIEW SERVER STATE / VIEW SERVER PERFORMANCE STATE" permissions on the SQL instance.

Resolution

To resolve this issue, engage your internal DBA team, connect to the SQL Server that hosts the SolarWinds database, open the SolarWinds login, and grant access.

For additional information, refer to the article below from Microsoft.

VIEW SERVER STATE permission was denied on object 'server', database 'master'. error in SharePoint 2016 Farm. - Microsoft Q&A

Alternative steps to follow:

1. Access the SQL server that hosts the SolarWinds Platform database and open SQL Management Studio.

2. Edit the user and add it (See the example screenshot below).

3. Open properties of the account used in the Configuration wizard to connect to the SQL server and grant View Server State permission.

4. Click on Ok to apply the permission

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.