Network Management

Alerts and reports URL not working and e-mail sent is empty

The alerts and reports URL is not working. The email sent is empty.

First published date

10/10/2018 4:14 PM

Last published date

10/10/2018 4:14 PM

Overview

The alerts and reports URL is not working. The email sent is empty.

Product section

Network Performance Monitor

Cause

There is a duplicate/mismatch hostname on the database website server name entry from the database.

Resolution

  1. Log into the Orion server.
  2. Open Database Manager.
  3. Click Execute Query.
  4. Double-click the Websites table.
  5. Click Enable Table Editing.
  6. Edit the ServerName column for the primary polling engine to reflect the URL link in reports and alerts.
    Example: monitor.example.org  would reflect as http://monitor.example.org/Orion/Login.aspx?ReturnUrl=%2fOrion%2f
  7. This shows where the NEW-HOST-NAME represents the entry under ServerName engine websites table.
  8. Edit the Type column and make sure to have all records set as additional and the one which is intended to serve as main one to be set as "Primary".
  9. Close Database Manager.
  10. Restart Module Engine service.