Network Management
Alert triggers but email is not sent
This article will help to narrow down the issue by checking the distribution level issue. If that was a case customer needs to resolve the issue.
First published date
10/19/2018 8:04 PM
Last published date
4/9/2025 3:43 PM
Overview
When the customer checks the active alert there is showing alert triggered, we can even check from the alert history view to verify alert triggered, then check the distribution level for further information check the resolution section.
Product section
Network Performance Monitor
Cause
The distribution group has internal settings that needs to be corrected in order for the alert to go through.
Resolution
Make sure that the distribution group that the email is supposed to be sent has the correct settings to allow the message to go through.
- Verify that the email alert worked successfully for a single user in the alert test fire.
- Verify that the email alert worked successfully for a separate distribution group in the alert test fire.
- Verify and edit the internal settings of the distribution group.