Network Management

Alert me when an access port connected to two or more MAC addresses is not working

This article explains why the Out-of-the-box alert: Alert me when an access port connected to two or more MAC addresses does not work at certain times. It provides an overview on how this alert is designed.

First published date

11/9/2018 10:07 AM

Last published date

6/4/2020 9:29 AM

Overview

This article explains why the Out-of-the-box alert: Alert me when an access port connected to two or more MAC addresses does not work at certain times. It provides an overview on how this alert is designed.

Product section

User Device Tracker

Resolution

Verify the trigger action and make sure that it is similar to the below screenshot.
When simulating or testing the alert and if it does not work, check the port that you are testing to see if it is configured as an access port or tagged port. This is the number one requirement of this alert in NPM, that a port is configured as an Access Port or Tagged Port.
Telnet to the device then type the command: show interface,make sure that the port is tagged or is configured as access port.
This illustration shows untagged port, which is considered as trunk port.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.