Network Management
Alert is triggered but no email notification received in the SolarWinds Platform
This article provides information to resolve an issue when no alert emails are being received even the alert is triggered.
First published date
11/13/2019 3:36 PM
Last published date
12/23/2025 12:41 AM
Overview
The issue with no email notification to triggered alert is because of two major reasons either SMTP server is not yet set or the recipient is incorrect or misconfigured.
Product section
Orion Platform
Cause
Misconfigured SMTP settings
Resolution
Resolution
1. Go to Manage Alert
2. Look for the affected alert and check the box beside it
3. Click Edit Alert
4. Navigate to the Trigger action
5. Check the recipient if correct (if not, write or provide the correct email recipient/s)
6. Test the SMTP server by clicking manage SMTP server
7. You will be routed to another page about the SMTP servers, choose the SMTP server you are using (usually it is tagged as the default server) > click edit > click sent test email > provide a test email address > Click send (if not successful, try re-adding the SMTP server or check the SMTP server with your server team) > Check if the test email is received
8. Save the changes then test the trigger action by clicking the lightning icon then choose the target node or item then click execute so it will be sent to the provided recipient/s.
1. Go to Manage Alert
2. Look for the affected alert and check the box beside it
3. Click Edit Alert
4. Navigate to the Trigger action
5. Check the recipient if correct (if not, write or provide the correct email recipient/s)
6. Test the SMTP server by clicking manage SMTP server
7. You will be routed to another page about the SMTP servers, choose the SMTP server you are using (usually it is tagged as the default server) > click edit > click sent test email > provide a test email address > Click send (if not successful, try re-adding the SMTP server or check the SMTP server with your server team) > Check if the test email is received
8. Save the changes then test the trigger action by clicking the lightning icon then choose the target node or item then click execute so it will be sent to the provided recipient/s.