Network Management

Alert is not working and does not trigger in the SolarWinds Platform

SolarWinds Alert is not working. On the summary of the alert configuration page shows zero objects will trigger alert even though objects are expected. Alert actions may not be working, and the alert will not trigger once submitted.

First published date

11/7/2019 5:33 PM

Last published date

2/5/2025 7:37 PM

Overview

Occasionally, an alert may not be working as expected. The alert will not trigger even though objects meet the conditions specified. The issue seen can include the summary tab showing "zero objects will trigger this alert." Or the summary tab does show objects that will trigger the alert, but the alert does not show inactive alerts once submitted. Nor does the alert action fire. This article proposes solutions that have been known to resolve these issues.

Product section

Orion Platform

Resolution

Resolution 1

Attempt to recreate the alert from scratch. Do not copy or duplicate the alert. This has the potential to copy corrupted data from the previous alert and not resolve the issue.

Resolution 2

Check the SolarWinds Platform Service Manager if AlertingServiceV2 is stopped or if it's in there.
If it's stopped, just start up and again and test.
If missing, you need to re-run the configuration wizard.

Resolution 3

Test the SMTP following below:

$SMTPSvr = ‘smtpserver.fqdndomain.local’
$from = ‘sender@testserverdomain.com’
$to = ‘recipient@recipientdomain.com’
#testing connection to server:
Test-NetConnection $SMTPSvr -port 25
Send-MailMessage –From $from –To $to –Subject “Test Email” –Body “Test E-mail (body)” -SmtpServer $SMTPSvr

Please make sure to update the information in the following fields.

$SMTPSvr = ‘smtpserver.solarwinds.com'
$from = ‘sender@solarwinds.com'
$to = ‘recipient@solarwinds.com’$SMTPSvr = ‘smtpserver.solarwinds.com'

See also
Alerts not firing, not receiving emails, or Receiving False Alerts

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.