Network Management
Alert email shows the variable instead of the variable information in the Orion platform
This article provides brief information and steps to resolve an issue when alert emails show a variable instead of the information the variable is intended to reflect.
First published date
10/10/2018 12:44 PM
Last published date
2/16/2022 12:38 PM
Overview
This article provides brief information and steps to resolve the issue when alert emails show a variable instead of the information the variable is intended to reflect. This can happen in cases where Alerts/Alert Actions are copied, customer properties created that no longer exists, or deprecated variables exist in an email.
Product section
Network Performance Monitor
Cause
- Some alert variables on the previous versions are no longer used in the new version and are replaced by the new variables.
- Alert/Alert actions was copied from different alert.
Resolution
If you copied alert actions, then delete and re-create the action - while doing this also verify the variables are correct.
- Search for the alert that triggered the alert email.
- Edit the alert and go to the Trigger Actions tab.
- Edit the Send an Email/Page action.
- Expand the Message section to see the structure of the message email.
- Search the variable with the issue. For example, $(IP address).
- Click Insert Variable.
- Search for the variable that provides the same information. For example, search for the word IP to show all variables with IP on its variable name.
Note: For node IP address variable, $(IP address), the new variable is ${N=SwisEntity;M=IP_Address}. The name of the variable is IP_Address (node).
Additionally, some variables may not be present. An example is: ${PollingEnginesDetailsURL}
- Replace the old variable with the new variable and Save your changes.
- Simulate the alert action to verify that the new variable is now reflecting the correct information.
Note: The Insert Variable list only contains the new variables.