Applications Systems

Alert trigger emails do not contain top 10 processes in SAM

This article discusses an issue with alert trigger emails where SAM's top 10 processes do not show up.

First published date

10/15/2018 5:02 PM

Last published date

11/30/2023 4:56 PM

Overview

SAM offers a list of top 10 processes in alert trigger emails using the Real-Time Process Explorer(RTPE) thru the following out-of-box alert configurations:
 
  • High CPU Utilization with Top 10 Processes
  • High Physical Memory Utilization with Top 10 Processes
  • High Virtual Memory Utilization with Top 10 Processes
You may experience receiving alert notifications where the top 10 processes list not included.

Product section

Server Application Monitor

Cause

  • The time it takes for RTPE to generate the list is not enough for the alert to wait until it sends the email.
  • Insufficient SolarWinds Platform account permissions for RTPE to run against the target server object that triggered the alert
  • Alert trigger action to generate the top 10 process list is not assigned to the alert

Resolution

Increase the alert wait time for Real Time Process Explorer

  1. Navigate to Alert Manager and edit the alert
  2. Under trigger actions tab, adjust the escalation wait period between running RTPE and sending the email
  3. Ensure the user defined on the action has the necessary permissions to run the external program.
    1. Navigate to Settings > All Settings > Manage Accounts.
    2. Edit the account in question, and expand Server & Application Monitor Settings.
    3. Set the option for Real-Time Process Explorer to Full control and Save:SAM_Account_Settings.png
  4. Finish the rest of alert configuration.
It may also be helpful to confirm the correct WMI permissions have been set - see Configure WinRM polling in your SAM environment for more information.