Applications Systems

Agents are stuck in updating state on the new Orion instance in SAM

The agent gets stuck in Updating state on the new Orion instance when agents are migrated from an old instance to a new instance with a different (earlier or later) Orion product version using the Group Policy Administrative template. The Agent Administrative Template has the below properties: Auto Upgrade = TRUE

First published date

10/15/2018 4:50 PM

Last published date

4/22/2019 1:57 PM

Overview

When agents are migrated from an old instance to a new instance with a different (earlier or later) Orion product version using the Group Policy Administrative template, the agent gets stuck in Updating state on the new Orion instance.

The Agent Administrative Template has the below properties:

Auto Upgrade = TRUE

Product section

Server Application Monitor

Cause

The agents were previously configured to not allow automatic updates.

Resolution

Enable Agent Automatic Updating via the Group Policy Administrative template: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\SolarWinds\Agent

To learn more, refer to the following resources:

Orion Platform Migration Guide
Migrate agents from one Orion instance to another (Orion Platform Administration Guide)
Use a group policy to migrate agents on Windows (Orion Platform Administration Guide)
Orion Agent Active Directory Group Policy Administrative Template (THWACK)

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