Network Management

Agent polling fails after upgrading NPM and SAM

After you upgrade NPM and SAM, agent polling fails. This articles provides a resolution.

First published date

6/5/2019 6:39 PM

Last published date

9/7/2021 7:11 PM

Overview

This article describes how to troubleshoot agent polling issues that occur after upgrading NPM or SAM.

To learn more about upgrading, see the SolarWinds Orion Install and Upgrade Guide.
To learn about Orion agents, see Poll devices with SolarWinds Orion agents .

Product section

Network Performance Monitor

Cause

The primary Orion Platform server was not rebooted after the upgrade. As a result, the TCP connections and the agent management service dependency of Windows Event Logging were not refreshed.

Agent logging may display the following message in the AgentManagement.Service.log file(s) located at C:\ProgramData\Logs\AgentManagement:

INFO  SolarWinds.AgentManagement.Messaging.Core.Service.Server.WebSocketsServer - 
Attempt to connect to WebSockets endpoint from <IPADDRESS> does not have proper 
ClientId parameter. Connection won't be registered. Value:

Resolution

Reboot the Primary Orion Platform server.
Wait for Agent Polling to initiate and complete.

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