Tools

Agent limit reach error in Dameware Remote Everywhere

Steps to take if you receive the error "Agent limit reached" in DRE.

First published date

4/10/2019 1:55 PM

Last published date

7/30/2020 3:54 PM

Overview

What to do if you are unable to install the DRE agent because you receive the error: Agent limit reached.

Product section

Dameware Remote Everywhere

Resolution

  • (Windows only) Please ensure that the remote device has a stable Microsoft XML Parser installation
    • Download and execute the following Microsoft package on the remote device: Microsoft XML Core Services (© 2019 Microsoft, available at https://www.microsoft.com, obtained on May 21, 2019)
  • Generate a fresh installer - as the previous one may have reached it's installation limit
    1. Login to your DRE Console application.
    2. Select the My Computers tab.
    3. Press the Add Computer button (bottom left corner).
    4. Fill out the form to the right.

Pay special attention to the Number of Installations field - which can be set to any value between 1 and 100 installations

  1. Press Generate Link.
  2. Download the Agent Installer from the Generated Link.
  3. Attempt the installation with the newly generated Agent Installer.
  • Verify the total number of Agents you can install:
    1. Login to your Admin Area.
    2. Click on the Tech's name on the top right corner.
    3. Click on Licensing Information.
    4. On the Overview page verify the total number of available Licenses and Agents.
    • Note that each Take Control Plus license entitles you to 500 Agents (2 licenses to 1000 Agents, 3 licenses to 1500 Agents, etc.)
    • Note that each Take Control license entitles you to 50 Agents (2 licenses entitles you to 100 Agents, 3 licenses entitles you to 150,etc.)
  1. Uninstall any excess Agents in order to liberate room for future installations