Tools

Agent Uninstall in DRE

Steps for uninstalling the DRE agent from devices

First published date

6/7/2019 4:42 PM

Last published date

8/28/2023 6:00 PM

Overview

How to uninstall the DRE agent from devices

Product section

Dameware Remote Everywhere

Resolution

  • From Tech Console
    1. Login into your DRE Console application
    2. Open MY COMPUTERS tab
    3. Right-click the intended device
    4. Select Delete (or use the CTRL+D hotkey combination)
      • A Command will be sent to these devices to trigger the agent uninstall, which may take a few minutes.
      • If a device is offline, the uninstall command should proceed as soon as the device comes back online.
      • Note: It may also be necessary to Remove the following directories and Registry Keys for a Full uninstall.
        • C:\ProgramData\GetSupportService_Common_Dameware
        • C:\Program Files (x86)\Dameware Remote Everywhere Agent
        • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Multiplicar Negocios\BACE_Dameware
        • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Multiplicar Negocios\BeAnyWhere Support Express\GetSupportService_LOGICnow
  • From  Admin Area
    1. Login to your Admin Area
    2. Select Devices menu (left pane)
    3. Filter results on list by choosing groups and using the Filters sub menu
    4. Select intended devices by marking checkbox to left of their name
    5. Click on DELETE (top right corner option)
      • A Command will be sent to these devices to trigger the agent uninstall, which may take a few minutes.
      • If a device is offline, the uninstall command should proceed as soon as the device comes back online.