Applications Systems

Unable to List Resource Agent Polled AIX Servers in SolarWinds Platform

This article provides information on AIX agent plugin failed. Error 255 occurred. Dependent module libintl.so.8 could not be loaded

First published date

1/16/2020 7:32 AM

Last published date

12/10/2025 12:44 AM

Overview

After deploying the AIX agent to AIX 7.1 node and verifying that the agent status is connected, List Resources for the Node does not load completely.
The following error displays in the SolarWinds.Agent.JobEngine.Plugin.xxxx.log.txt:
- <Timestamp> PID: 4980920 TID: 2318 [WARN] bool JobEngine::process_finished_jobs(JobEngine::ProcessFinishedJobs&, JobEngine::ScheduledJobInfo_ptr_t, const GUID&, int, const string&, const string&) - JobID[d6e3d45d-0e00-49c0-98fb-9d7a8cdd6894] ExecID[136698fe-ccfc-469c-b501-ae9ee40e0695]: failed with exit code 255; Could not load program /opt/SolarWinds/Agent/bin/Plugins/Python3/opt/freeware/bin/python3.7:
  Could not load module /opt/SolarWinds/Agent/bin/Plugins/Python3/opt/freeware/lib64/libpython3.7m.so.
     Dependent module /usr/lib/libintl.a(libintl.so.8) could not be loaded.
     Member libintl.so.8 is not found in archive
  Could not load module python3.7m_64.
     Dependent module /opt/SolarWinds/Agent/bin/Plugins/Python3/opt/freeware/lib64/libpython3.7m.so could not be loaded.
  Could not load module .

2nd Error in Agent Logs

/opt/SolarWinds/Agent/bin/Plugins/Python3/opt/freeware/bin/python3.7:
Could not load module /usr/lib/libintl.a(libintl.so.8).
Dependent module /usr/lib/libiconv.a(libiconv.so.2) could not be loaded.
Member libiconv.so.2 is not found in archive
Could not load module python3.7m_64.
Dependent module /usr/lib/libintl.a(libintl.so.8) could not be loaded.

Product section

Server Application Monitor

Cause

Upon checking, the libintl.so.8 is unable to load is due to rpm.rte. You may refer to the IBM forum for more details:
- https://community.ibm.com/community/user/power/communities/community-home/digestviewer/viewthread?GroupId=6211&MID=137325&CommunityKey=10c1d831-47ee-4d92-a138-b03f7896f7c9&ReturnUrl=%2Fcommunity%2Fuser%2Fcommunities%2Fcommunity-home%2Fdigestviewer%3FCommunityKey%3D10c1d831-47ee-4d92-a138-b03f7896f7c9
- https://community.ibm.com/community/user/power/discussion/yum-cannot-load-module-usrliblibintlalibintlso8

Resolution

Workaround 1:

You may follow the instruction from the IBM forum to reinstall rpm.rte and then restart the agent.

gettext installation:
- Download gettext from
https://public.dhe.ibm.com/aix/freeSoftware/aixtoolbox/RPMS/ppc/gettext/gettext-0.19.8.1-5.aix6.1.ppc.rpm - Copy it to AIX server
- Run command:

Disclaimer: Scripts are not supported under any SolarWinds support program or service. Scripts are provided AS IS without warranty of any kind. SolarWinds further 
disclaims all warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose. The risk arising out 
of the use or performance of the scripts and documentation stays with you. In no event shall SolarWinds or anyone else involved in the creation, production, or 
delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of 
business information, or other pecuniary loss) arising out of the use of or inability to use the scripts or documentation.


rpm -ivh gettext-0.19.8.1-5.aix6.1.ppc.rpm

- Check the new gettext version is installed:

Disclaimer: Scripts are not supported under any SolarWinds support program or service. Scripts are provided AS IS without warranty of any kind. SolarWinds further 
disclaims all warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose. The risk arising out of 
the use or performance of the scripts and documentation stays with you. In no event 
shall SolarWinds or anyone else involved in the creation, production, or 
delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of 
business information, or other pecuniary loss) arising out of the use of or inability to use the scripts or documentation.


rpm -q gettext

Workaround 2 (2nd Error)

Initially, these are the shared libraries that Agent is looking for

/opt/SolarWinds/Agent/bin/Plugins/Python3/opt/freeware/lib64
/opt/SolarWinds/Agent/bin/Plugins/Python3/opt/freeware/lib64/python3.7/lib-dynload
/opt/SolarWinds/Agent/lib64
/usr/lib

The one in /usr/lib does not contain the libiconv.so.2 library which is needed by libintl. So we need to force it to link the other one

Create a symbolic link
ln -s /opt/freeware/lib/libintl.a /opt/SolarWinds/Agent/bin/Plugins/Python3/opt/freeware/lib64/

Note: If the Agent is upgrade, this will be needed to re-execute again since the plugins are updated as well

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