Network Management

After migration of a SolarWinds Platform Polling Engine, the Configuration Wizard loops the popup Multiple polling Engines Detected

The article lists steps on how to address the Configuration Wizard behavior where you are unable to proceed and being prompted by a message about polling engines

First published date

5/1/2019 8:06 PM

Last published date

10/13/2022 12:07 PM

Overview

After performing the migration to a new server of any poller, the Configuration Wizard will start. After selecting the SQL Instance and User, the Configuration Wizard displays an option to choose the database from the instance. After selecting the database and pressing "Next," a similar page below will be shown,
 

image.png
 

The prompt closes after pressing OK on the message above, and the Configuration Wizard does not continue.
 

In the ConfigurationWizard.log located at C:\Programdata\Solarwinds\Logs\Orion\, you will see an error similar to the one below:

ERROR SceneContainer - SceneContainer:bntNext_Click: System.Data.SqlClient.SqlException (0x80131904): VIEW SERVER STATE permission was denied on object 'server', database 'master'. The user does not have permission to perform this action.

Product section

Orion Platform

Cause

The database credential used does not have enough permission granted. 

Resolution

To resolve this issue, perform the following steps:

  1. Establish a remote connection to the SQL Server.
  2. Open SQL Management Studio and connect to the instance.
  3. Right-click on the database and select New Query.
  4. Input the below, changing the <user_name> to the one used on the Configuration Wizard, and select Execute Query.
-- Scripts are not supported under any SolarWinds support program or service.
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-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
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-- In no event shall SolarWinds or anyone else involved in the creation,
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-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.

USE master 
GO 
GRANT VIEW SERVER STATE TO <user_name>
  1. After the above is performed, run the Configuration Wizard again.

As a last resort, try to utilize the SA account.