Network Management

Adjust PDF timeouts in NPM

This article explains what to do when reports or charts exported to PDF fail due to timeouts. This can be adjusted by making changes in the Advanced Configuration.

First published date

10/18/2018 8:22 PM

Last published date

8/25/2020 9:23 PM

Overview

Reports or charts exported to PDF fail due to timeouts. These instructions enable you to correct this issue by making changes to the Advanced Configuration.

Product section

Network Performance Monitor

Cause

n/a

Resolution

Note: Changes in the Advanced Configuration should only be undertaken by experienced users or under instructions from Solarwinds Technical Support.

  1. Open the Orion Advanced Configuration by changing the Web page url:
    {OrionWebsite}/Orion/Admin/AdvancedConfiguration/Global.aspx 
  2. When this page opens, scroll down to the ExportToPDFCmd.ExportToPDFSettings :
  4. If the document that is being converted is very large, it may be necessary to increase the Conversion or Navigation timeout.
  5. Save the changes and test the export function again.