Network Management

Additional Web Server website prompting for Windows Authentication

Your primary polling engine website works correctly; however when logging into the website provided via your additional polling engine you are prompted for Windows authentication. The correct Windows credentials fail even though they are correct.

First published date

6/5/2019 10:08 PM

Last published date

2/26/2025 12:49 AM

Overview

After logging into the Orion Web Console the user is prompted for Windows Authentication. Correct Windows credentials fail. Hitting cancel a few times eventually succeeds but the website fails to load.

When checking the OrionWeb.log you may see the error below:

2019-02-14 08:27:59,573 [1] (1) WARN  SolarWinds.Orion.Swis.PubSub.MessageBus.MessageBusConnectionProvider - (null)  Exception verifying connectivity to message bus. Assuming not reachable. System.ApplicationException: Credentials for connecting to message bus were not found.
   at SolarWinds.Orion.Swis.PubSub.MessageBus.MessageBusConnectionProvider.GetCredential()
   at SolarWinds.Orion.Swis.PubSub.MessageBus.MessageBusConnectionProvider.OpenConnection()
   at SolarWinds.Orion.Swis.PubSub.MessageBus.MessageBusConnectionProvider.CheckCanConnectToMessageBus()

 

Product section

Network Performance Monitor

Cause

This issue is caused when the RabbitMQ service is not installed or corrupted on the Main Polling Engine

Resolution

1. Enable TLS 1.2 on all Orion servers (after first ensuring the cert is SHA). IIS Crypto Tool can be used for this: Nartac Software - IIS Crypto (© 2017 Nartac Software, available at https://www.nartac.com, obtained on June 1, 2017.)
 

The above has worked on a few tickets. In some specific cases, you may need to take additional steps if the above has not fixed the problem.

A simple enable of TLS 1.2 and reboot may not resolve the issue as the: 'C:\ProgramData\Solarwinds\Orion\RabbitMQ\.erlang.cookie' file and the: 'C:\ProgramData\Solarwinds\Orion\RabbitMQ\db' database may have to get recreated per the new TLS settings.
 

2. Reset RabbitMQ

Uninstall "RabbitMQ Server (SolarWinds Distribution)" from Programs and Features.

Delete C:\ProgramData\Solarwinds\Orion\RabbitMQ.

Delete the service control entry with sc delete rabbitmq in administrator command prompt.

Delete HKEY_LOCAL_MACHINE\SOFTWARE\Ericsson from the registry.

Reboot the server.

Install C:\ProgramData\Solarwinds\Installers\SolarWinds.RabbitMQ.Install.msi.

Run the Database and services section of the Configuration wizard.

You may be able to find more details on troubleshooting RabbitMQ in the following link below: