Network Management

Additional Poller upgrade says Main polling engine needs to be upgraded first

When running the Additional Poller upgrade, it shows an error which indicates that the Main Polling engine needs to be upgraded first. The Main Polling engine has been upgraded already, but the Additional Polling engine does not recognize the new version.

First published date

11/12/2018 10:28 PM

Last published date

11/21/2022 6:40 PM

Overview

When running the Additional Poller upgrade, it shows an error which states that the Main Polling engine needs to be upgraded first. The Main Polling engine has been upgraded already, but the Additional Polling engine does not recognize the new version.

Product section

Network Performance Monitor

Cause

This issue is caused by leftover registry entries for old products which are no longer installed. The Additional Polling engine sees the registry entries and displays an error.

Resolution

On the Main polling engine, go to Control Panel > Uninstall a Program.
Check what products are installed and those product's versions.
On the Additional Polling Engine go to C:\ProgramData\Solarwinds\Logs\Orion
Look for the Compatibility/PreInstaller log and search for errors like the one below:
2017-12-08 04:45:08,409 [6] INFO OrionInstallerLib.PreInstall.ModuleInstallerInfoRepository - TryGetModuleInstaller for SRM - 6.2.749.0 2017-12-08 04:45:08,409 [6] ERROR SolarWinds.Orion.CompatibilityPreInstaller.WorkFlow.Workflow - Could not find manifest zip for SRM 6.2.749.0 2017-12-08 04:45:08,409 [6] DEBUG SolarWinds.Orion.CompatibilityPreInstaller.WorkFlow.Workflow - set result:FailIncompatibleModuleVersion
Go back to Main Polling engine, click on the Windows Start button, and search for regedit.
Go to the branch: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SolarWinds\Orion.
Check if the product from your error, in this case SRM, is listed.
Right-click the folder for product which causes issues and remove it.

The upgrade on the Additional Polling engine should pass without showing the compatibility error.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.