Customer Service
Adding contacts through Customer Portal
This article provides instructions on how a company admin can add contacts through the customer portal.
First published date
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Overview
Authorized admin contacts listed in the customer portal can log in and add new contacts. Once added, these contacts will receive a separate email to activate their individual logins and complete the registration process. After registration and activation, they will gain access to the customer portal. The access level granted to each contact will depend on the permissions set by the admin when creating the individual login. The following contact types can be added to the customer portal:
- Primary: Receives all account related communication.
- Billing: Receives communication relating to billing.
- Partner: Receives communication related to partner support.
- Renewal: Receives communication relating to maintenance renewals and product maintenance expiration.
- Support: Receives communication related to technical support.
Product section
Cause
New company contacts need to be granted access to the SolarWinds Customer Portal to ensure they can manage the product and receive necessary updates.
Resolution
You must be a Company Admin to action the below steps:
- Login to the SolarWinds Customer Portal.
- Once logged in, go to Account tab and select Company. Click Add User.
- Enter the email address of the new user.
- Select the access level to be assigned to the new user.
- Click on Create Profile.
An activation email will be sent to the contact to register the individual login.
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Note: The user must activate their access permissions through the activation link sent to their email to gain access to the SolarWinds customer portal. |