Tools

Add a new domain to an existing SolarWinds Service Desk

How to add domains to Service Desk.

First published date

9/28/2026 5:21 PM

Last published date

9/28/2026 5:21 PM

Overview

SolarWinds Service Desk is configured with multiple domains, and you want to add another.

Product section

Service Desk

Resolution

You can add new domain to allow user creation in Service Desk within Setup > Global Settings > Service Portal - Allowed Domains.

Once domains are added you can provision users to your Service Desk using the below option.

ADFS - SSO and User Provisioning: ADFS SSO configuration and provisioning
Azure SSO and Provisioning: Microsoft Entra ID SSO configuration

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.