Network Management

Acknowledged alerts are still showing as Active

This article goes over how to delete an acknowledged alert from Active status.

First published date

10/17/2018 8:14 PM

Last published date

2/16/2022 9:51 PM

Overview

Acknowledged alerts are still showing as Active in Orion.

Product section

Network Performance Monitor

Cause

Even though an alert is acknowledged and the Reset Condition is set to the recommended "Reset this alert when trigger condition is no longer true," the alert is still in Active status. The instance of the alert still needs to be cleared. 

Resolution

  1. In the Orion Web Console, go to Settings -> Manage Alerts -> Active Alerts.
  2. Click the alert.
  3. Click the "Clear triggered instance of an object" button.