Network Management

Account Limitation Error: You do not have permission to view the Net Object XXX

This article will serve as a guide on how to edit account limitations when an error prompted "Account Limitation Error."

First published date

10/17/2018 8:11 PM

Last published date

12/29/2021 3:47 PM

Overview

This article shows how to address the issue when the account limitation and views were already checked but the issue is still the same.

The following error message appears when viewing a particular node.  

Or in NPM 12 and above, the below message
 you do not have permission to access this view
 

Product section

Network Performance Monitor

Cause

Non-existent/Invalid limitations set on the affected account

Resolution


Resolution 1:

  1. Go to Settings > User Accounts > Managed Accounts.
  2. Tick on the account in question, then click on Edit.
  3. Look for Orion General Settings, under the Node Details View change the value from "By Device Type" to "Node Details - Summary" then click on Submit

 

image.png


Resolution 2:

1. Open Database Manager from the Solarwinds Main App Server
2. Add Orion Database
3. Double click the "Limitations" table, then click execute query
4. Look for any Limitations that are not used or recently added before the issue occurred