Security Compliance

Access Denied error when shutting down a computer in Patch Manager

This article provides information about the access denied error when shutting down a computer via Patch Manager

First published date

3/11/2022 9:18 AM

Last published date

3/11/2022 9:18 AM

Overview

This is the error when you issue 'Shutdown or Reboot' to a Computer in Patch Manager

Product section

Patch Manager

Cause

Credential used has not enough permission
Group Policy settings on the environment not permitted to have a remote Shutdown or Reboot

Resolution

First to check is if the credential used configured in the Credential Ring, has a Domain Admin privilege
Check below Policy settings in your Domain and apply it

Policy Name: Force shutdown from a remote system
Policy Location: Computer Configuration\Windows Settings\Security Settings\Local Policies\User Rights Assignment
Action: Add the User Credential

Policy Name: Shutdown: Allow system to be shut down without having to log on
Policy Location: Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options
Action: Set to Enable

3. Then apply it by doing 'gpupdate /force'

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