Security Compliance

Access Denied error when adding users to a security role in Patch Manager

Access is Denied error occurs when adding a user to a security role.

First published date

10/26/2018 7:02 PM

Last published date

6/25/2025 5:56 PM

Overview

You can access Security and User Management in Patch Manager by expanding Patch Manager System Configuration and selecting Security and User Management. 

When you click the Security Roles tab and add users to a security role, Patch Manager generates the following error: 

Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

 

 

Product section

Patch Manager

Cause

This error is caused by one of the following issues: 

  • User Account Control (UAC) is enabled on the server.
  • Credential Ring is not configured correctly.

Resolution

Disable User Account Control

  1. Log on to the SolarWinds Patch Manager server as an administrator.
  2. Navigate to Control Panel > Action Center and expand Security. 
  3. Under User Account Control, select Change Settings.

    You will need administrative privileges to make this change.

  4. In the User Account Control Settings set the slider to the bottom option: Never notify.
  5. Reboot the server. 

Reconfigure the Credential Ring 

In some cases, a misconfigured Credential Ring will cause this issue. Use the following guidelines:

  • Create rules that only to resolve an issue. 
  • Assign the appropriate credential to the rule.
  • Delete user credentials for users who are no longer authorized to use Patch Manager.

See the Patch Manager Administrator Guide for details about managing credential rings and user credentials. For assistance, contact Support. 
 

Check the account running EWDGS for Administrator rights 

If the user account running the EminentWare Data Grid Service (EWDGS) looses administrator rights, this user will no longer be able to update the database.

  1. Log in to the server hosting Patch Manager.
  2. Open Services (services.msc).
  3. Locate the account used for service. Most likely, the account is ./ewdgsvc####.
  4. Launch Computer Management.
  5. Review the properties of the user.
  6. Check the user's group membership.
  7. Add the user to the Administrators group.
  8. Save your changes.