Network Management

AXL version unsupported

You may be seeing an error like this in your VNQM logs: [STP SmartThreadPool Thread #748] WARN  SolarWinds.Orion.IpSla.Jobs.Axl.AxlJob - Trying AXL API version V80 on CCM xxx [STP SmartThreadPool Thread #748] WARN  SolarWinds.Orion.IpSla.Jobs.Axl.AxlJob - Unsupported AXL API version V80 detected on CCM xxx [STP SmartThreadPool Thread #748] ERROR SolarWinds.Orion.IpSla.Jobs.Axl.AxlJob - No supported AXL API was found for xxx

First published date

4/28/2021 6:37 PM

Last published date

6/10/2022 2:05 AM

Overview

Cisco IOS and AXL versions are separate and both need to be up to date for VNQM to be able to collect information. If these devices are not up to date, VNQM may not accept the AXL credentials or add it as a gateway/ Call Manager.

Product section

VoIP & Network Quality Manager

Cause

AXL on out of date unsupported version

Resolution

  • If CUCM IOS version is below 12.x. Update it to IOS 12.x or higher
  • If AXL version is below 11.5. Update AXL to 11.5 or higher
Please note, just because IOS is on a supported version, does not necessarily mean AXL is on a supported version. 

Supported IOS versions for VNQM
https://documentation.solarwinds.com/en/success_center/vnqm/content/vnqm-gsg-supported-vendors.htm

Cisco's list of AXL versions
https://developer.cisco.com/docs/axl/#!versioning/axl-guidelines-beginning-with-unified-cm-100
(© 2021 <Cisco>, available at <https://developer.cisco.com/>, obtained on <4/28/2021>)