Security Compliance

ARM Logbook missing entries

This article provides an overview of the likely causes of why ARM logbook missing entries.

First published date

5/22/2019 2:39 PM

Last published date

10/10/2022 2:51 PM

Overview

This article provides overview on likely causes for this behavior. You may see error like below:

|624.1|181|MyDomain\su_8man_enterprise|pn.activeDirectoryE…istoryEventConverter|190328|16:20:36.963|Debug      ]                 ActiveDirectoryHistoryEventConverter.getObjectIdentifierByRole(HistoryEvent historyEvent, HistoryObjectRole role): System.ArgumentException: Identifer not found for role Object
[1126690|SW128MAN    |pnServer    |624.1|181|MYDomain\su_8man_enterprise|pn.helper.LogbookTextCreator            |190328|16:20:37.463|Error      ]                 LogbookTextCreator.AddTaggedCommentString(CommentDataBase comment, CommentCreationContext context): System.NullReferenceException: Object reference not set to an instance of an object.
--BEGIN-OF-EXCEPTION------------------------------------------------------------
System.NullReferenceException: Object reference not set to an instance of an object.
   at pn.activeDirectoryEx.ActiveDirectoryStorage.GetAccounts(ScanInformation[] scanInformations, String selectedDomain, AccountId[] accountIds, List`1& accountIdsNotResolved)

 

Product section

Access Rights Manager

Cause

DB connection issues between ARM and SQL server.
 

Resolution

1. Identify the cause and fix the DB connection timeout errors.
2. Check CPU / RAM utilization and allocate if necessary.

As a workaround you may also try:
Decrease the interval at which the Logga data is written from the collector to the ARM database as show at the bottom section in https://documentation.solarwinds.com/en/success_center/arm/content/configure-aad-logga.htm